What We Collect and Why We Use It
We collect the information you give us when you register — your name, email address, phone number and account credentials. When you make a deposit via bKash, Nagad or Rocket, our payment processor receives transaction reference data so we can match the transfer to your account
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wallet. We do not store your mobile banking PIN or full wallet credentials. We also collect device and browser data — the kind every website picks up automatically — to keep your session secure and recognise returning logins from your phone or browser. We use this
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data to run your account, process withdrawals, verify identity where required, and send you account-related messages. We do not sell your personal data to third parties. We may share limited data with payment processors and regulatory bodies where applicable law in your eligible region requires it.
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Retention periods vary: active account data is kept while your account is open; transaction records are held for the period required by applicable rules in your region. You can request a copy of your data or ask us to close your account at any time through
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our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.